Our new Transdev Go app – FAQs

Our new Transdev Go app is launching next week.

We know you’ll have questions about how the new app will work and what you need to do – so we’ll be updating this handy FAQ page with everything you’ll want to know.

When will the new Transdev Go app launch?

We’ll be launching the new app soon – keep an eye on our social media feeds and sign up to our email newsletter for more information as we announce further details.

Where can I download the new Transdev Go app?

You will be able to download the new Transdev Go app from either the App Store (for iOS devices) or Google Play (for Android devices) when they are launched.

If you check back here when the new app is launched, the links will be below.

When will the old Transdev Go app switch off?

The old Transdev Go app will be switched off later in the year. If you have any tickets remaining in the old app, continue using that previous version until they are used up.

Be aware that bus tracking and timetables in this version will be switched off in the coming weeks – so please download the new app as soon as possible.

Will my existing bus tickets still be valid?

Yes, and you should continue using these tickets in the old version of the app.

Just remember that the next time you need to buy a ticket, you should purchase it in the new Transdev Go app.

How do I register for the new app?

  1. Download the new app from the App Store or Google Play
  2. Sign up with your email address (if you used the old app, use the same address) – but you will need to create a new password
  3. You’ll get an email to verify your account
  4. Log in to the new Transdev Go app, and that’s it!

If you have any unused tickets in the old app, continue to use them in the old version.

I don’t have any existing tickets, do I need to sign up with the same details as my old account?

No, simply start again with your preferred email address.

I just use the app for tracking buses, do I still need to download the new app?

Yes, as this functionality will be turned off in the old app later in the year.

How do I favourite specific buses?

To favourite a specific bus service:

  1. Tap the cog in the bottom left-hand side of the explore page
  2. Search for your service and change the slider to the right
  3. Press ‘Done’ – and you will see your buses on the map, plus their locations

Alternatively, go to the timetables page, tap your service and press the ‘Star’ icon in the top right-hand corner.

How do I buy a ticket?

  1. From the main menu, choose ‘mobile tickets’ and tap your local company
  2. Press ‘buy now’ against the ticket that you need. You will be presented with confirmation as to the ticket type you are buying and where it can be used
  3. Press ‘go to checkout’ – at this point, you can choose whether you want to use this ticket for yourself or gift it to someone else
  4. Press ‘buy ticket’ to confirm. The ticket will be added to your ‘mobile ticket’ section for you to activate when you wish

I can’t find a ticket that I have already purchased

If you have any unused tickets in the old app, continue to use them in the old version.

Can I buy tickets for someone else?

Yes, when you are buying your ticket, you will be asked if this ticket is for yourself or someone else. You will just need the email address that they used to register their Transdev Go app.

Once the transaction is complete, they will receive an email with instructions on how they can add this ticket to their account.

I never used the old app. Can I just start using the new Transdev Go app as a new user?

Yes, you can use the new app to track your bus and buy your tickets.

Can I still buy tickets on the bus with cash or card?

Yes, there is no change to the ways to purchase tickets.

How do I set up personalised travel alerts?

To enable personalised travel alerts, simply ‘favourite’ the services you want us to keep you informed about and enable notifications in the settings menu.

You will receive a notification if there is a disruption on one of your favourited services.

We hope this FAQ page helps, but if you have any other questions, then our Customer Services team are here to help:

Email: [email protected]

Phone: 01422 553 576