Across most of Lancashire and Yorkshire, wherever you are, you won’t be far from a Transdev bus route. We’re at the heart of everyday life for thousands of our customers – and whether you’re travelling to work, the shops or discovering our magnificent cities and countryside, we can take you there in comfort, and above all, safely.
Our buses run under a variety of proudly local brands that have become household names in the communities they serve.
We share our skills in active partnerships across Yorkshire and Lancashire, working closely with directly elected mayors and Combined Authorities in York and North Yorkshire, West Yorkshire and Greater Manchester to deliver clean, green transport solutions in urban and rural locations.
our company values
In all we do for our customers at Transdev, we always aim to be a responsible, forward-thinking business, for you and for our customers, suppliers and colleagues.
We go beyond expectations and legal requirements to make a positive impact within our local communities we serve, including in our Corporate Social Responsibility (CSR) commitments. These promises guide us in all we do for you, as a sustainable, ethical and locally focused organisation. Read more about them here.
We’re proud to support our nominated charity, as well as other charitable organisations across the North of England.
We also benefit from being part of the Transdev Group, a leading transport provider in 19 countries – thanks to our shared commitment to providing sustainable, inclusive and flexible public transport.
what we do
Our colourful, attractive buses and dedicated, hardworking people have made us a household name in the communities we are proud to serve across the North of England.
We share our skills in active partnerships across Yorkshire and Lancashire, working closely with directly elected mayors and Combined Authorities in York and North Yorkshire, West Yorkshire and Greater Manchester to deliver clean, green transport solutions in urban and rural locations.
Across Transdev Group, more than 102,000 people help an average of 12 million customers every day to reach their destination safely and in comfort. We strengthen communities across our region and around the world as people serving people, whether it’s for travel to work, study, receiving medical care, shopping, socialising and more.
We’re the people behind many of the North of England’s best-loved branded bus routes. From Coastliner to Witchway, Aireline to Mainline, our smart and colourful buses keep our region moving across hundreds of miles from city to country, every day.
Our depth of experience and expertise means we’re also uniquely positioned to support the shift towards bus franchising, combining our local knowledge and global excellence to create attractive and successful passenger transport.
Partnering with Transdev in franchised networks brings with it our award-winning innovation, industry-leading best practice and partnership experience.
Our fleet is built to exacting specifications driven by detailed research into what our customers want from us – and to meet and beat the same standards of refinement people expect from today’s cars.
We also know one size doesn’t fit all – because our customers going further on The 36 expect a different experience to those making short-hop local journeys on our Mainline routes in Burnley, Nelson and Colne. On our intensive local routes we’re about moving people from A to B efficiently – while on our flagship routes like Witchway, we provide a premium experience to encourage more people to switch from the car to the bus.
We’re already leading the way in green technologies, including:
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in Harrogate with our zero emission buses and infrastructure to support them
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in York with our newest green depot, filled from floor to ceiling with environment-friendly features
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in West Yorkshire with our new electric and hybrid buses helping to meet and beat emissions reducing, clean air targets across cities and towns
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in Lancashire with our switch to a revolutionary high-blend biodiesel fuel, cutting carbon dioxide emissions by thousands of tonnes – the equivalent of taking 1,745 cars off the roads every year
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In Greater Manchester with our customer information screens on our Witchway express route giving live bus and tram connections at our Shudehill Interchange terminus in the city centre.
We positively support regional and national economic growth by:
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creating local employment
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contributing to the dynamic and attractive fabric of the places we serve
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driving our green transition programmes forward to protect our environment
our customers
Our customers are at the heart of everything we do.
The experienced team at our own Customer Service Centre respond positively to all customer feedback, and are ready to help with everything from planning a journey anywhere we go in Lancashire and Yorkshire, to getting the best ticket deal and much more besides.
Like every transport provider, sometimes things don’t go to plan – that’s why we offer our Happy Travels Guarantee.
If we’ve let you down, please let us know – and we’ll make sure your next ride is on us.
Just email [email protected] with your contact details and a summary of what happened, and we’ll be in touch.
We’re all about serving you better, which is why we invest money, time and effort into ‘The Academy’, our award-winning network of training centres, devised to deliver the highest quality learning experience for our drivers, engineers and support teams.
We also tailor our communications to match our customers’ needs. That’s why we use print as well as digital to deliver information on our routes and fare deals – and it’s why we have full colour screens displaying live bus and rail connections on our zero emission electric buses on The 36 between Ripon, Harrogate and Leeds.
our people
At Transdev, every person in our team matters, as every one makes a positive difference. That’s why we do more to create opportunities to build a lasting, fulfilling career with us – and when we say we celebrate diversity, we’re about positive actions, not just words.
Keeping our people safe on the road and in the workshop is vitally important to us. We’re proud to hold and maintain a globally recognised benchmark for safety, as recognised by the International Organisation for Standardisation (ISO). Read more about our commitment to safety here.
Our award-winning personal development programmes set out to encourage everyone to develop their skills to progress their careers – at the same time, creating a wider skills base to make us more efficient and effective.
Our own instructors at The Academy, our network of industry leading in-house training facilities, lead thousands of hours of driver training every year, with bespoke learning to meet the needs of all from new starters to the most experienced behind the wheel.
Meanwhile our engineering workshop teams also benefit from a constant programme of upskilling, delivered in-house and externally, as we continue to transition to battery-electric and hybrid powered buses.
our communities
Here at Transdev, we live up to our aim to always be a responsible, forward-thinking business in all we do for and with our customers, suppliers and colleagues.
We’re also proud to support our nominated charity, as well as several other charitable organisations across the North of England.
We go beyond expectations and legal requirements to make a positive impact within our local communities we serve, including in our Corporate Social Responsibility (CSR) commitments. These promises guide us in all we do for you, as a sustainable, ethical and locally focused organisation.
We also form partnerships in the communities we serve, including educational visits to our depots, safe travel training for young people and working together with tourism and leisure attraction providers to co-promote our region to visitors and locals as a place to explore and enjoy – including in the historic city of York, where our market-leading City Sightseeing York open top bus tours operate all year round.
And we’re stronger together as part of the Transdev Group, an international leader in sustainable transport solutions from city streets to country lanes.
Find out more about Transdev Group here: https://www.transdevgroup.co.uk/
our key services
We lead the way with innovative mobility solutions for everyone – and we work in close partnerships to ensure our buses play a key role in keeping our region on the move. We provide:
high frequency urban bus networks
Delivering modal shift from car to bus, with sustainable solutions using the very latest technology. Our Harrogate local bus network now runs with a new fleet of zero-emission electric buses. 20 new Mercedes-Benz E-Citaro single deck buses are operating across busy urban route 1 between Harrogate and Knaresborough, route 7 linking Harrogate, Wetherby and Leeds, and rural route 24 between Harrogate and Pateley Bridge: a further 19 new Alexander Dennis Enviro 400EV fully electric double deck buses are now in service to relaunch our flagship interurban route, The 36, linking Ripon, Harrogate and Leeds – while our Harrogate depot has also been re-equipped to maintain the new electric buses. £7.8 million in Government funding has supported the new buses, following a successful bid by Transdev’s partner, North Yorkshire Council, to the Zero Emission Bus Regional Areas (ZEBRA) programme.
interurban high frequency branded routes
Using the most up-to-date zero emission technologies to provide a ‘turn up and go’ service. New electric buses are to transform the customer experience on the SHUTTLE, with journeys every 15 minutes between Keighley and Bradford, UK City of Culture in 2025. Our fastest growing branded route is Aireline, now running at a 20 minute frequency between Keighley, Shipley and Leeds. Meanwhile in the North West, our route 464 linking Accrington, Rawtenstall and Bacup with Rochdale, is one of our best financial performers and is in line for new buses in the year ahead.
travel for leisure
Our ever-popular Coastliner network links Leeds and York with the North York Moors and Yorkshire Coast resorts of Scarborough and Whitby. We work with local and regional tourism industry partners to promote Coastliner to a global audience via social and mainstream media. We also operate routes in the Dalesbus network across the Yorkshire Dales National Park, with financial support from organisations including the National Trust, West Yorkshire Combined Authority, Yorkshire Dales National Park and community groups.
express to the city
Transdev’s unique, award-winning ‘Sky Class’ specification features in British-built premium luxury twin-deck buses dedicated to the popular Witchway interurban express linking Burnley and Rawtenstall with Manchester. Our £3.8 million investment to deliver five-star features and ultra-low emissions has been hailed as “hugely significant” for the East Lancashire economy by regional politicians and political leaders.
discover our story
Our bright red open top bus tours of York are the market leader in one of the United Kingdom’s most popular visitor destinations, operated under the internationally-famous ‘City Sightseeing’ brand. Named as Yorkshire’s Best Told Story in 2023 by tourism agency Visit England, our live guided tours defied competition on the streets of the historic city to attract a record-breaking 50,000 customers in that summer, with growth continuing year on year as we showcase the city to the world.