Celebrating success: Keighley Bus Company wins two national awards

At the 2026 RouteOne Awards – held at The Vox Conference Centre in Birmingham last week – Transdev were honoured with two incredible awards.

We were the only operator to win two awards on the night, taking home both “Small/Medium Bus Operator of the Year” and “Outstanding Customer Experience”.

Keighley picks up two 2026 RouteOne Awards

We’re celebrating success at the 2026 RouteOne Awards, one of the biggest and most prestigious events in the British transport industry calendar.

In a major achievement for us as both a local and regional transport operator, The Keighley Bus Company won “Small/Medium Bus Operator of the Year” and “Outstanding Customer Experience”.

“Bus Operator of the Year” encompasses everything from exceptional ridership and customer service to sustainable, eco-friendly transport and modern engineering.

“Outstanding Customer Experience” is awarded to the operator that puts customers’ experience at the heart of its decision-making.

Managing Director Henri Rohard said:

“These awards are a testament to the hard work of all our colleagues in Keighley. From drivers welcoming customers on board to engineers keeping our buses running smoothly, we are incredibly lucky to have so many amazing people working with us.

“Our success here also represents our hard work in making travelling by bus a more efficient, appealing and affordable option to local communities across northern England – including our investment in next-generation zero-emission electric buses.

“To win RouteOne’s Bus Operator of the Year award and the Outstanding Customer Experience award is a fantastic achievement for us, and we look forward to continuing our work helping West Yorkshire get to where they need to be.”

Last year, we rolled out a brand-new fleet of 15 Mercedes-Benz eCitaro electric buses worth £6.6 million, supported by the West Yorkshire Combined Authority (WYCA), which secured several million pounds’ worth of funding from the Government’s Zero Emission Bus Regional Areas (ZEBRA) scheme.

We have also invested in our people, hired new talent across the business, and enrolled new classes of apprentices at The Academy.

We were RouteOne finalists for the Engineer of the Year (Darren Bell-Walker), Manager of the Year (Louise King), and Rising Star (Lucy Harris) awards.

Congratulations to everyone at The Keighley Bus Company and thank you to all our customers for making this a year for the history books.