Whether you want to tell us we’ve done something well or even if we’ve let you down, we want to know about it. We’ve got lots of ways for you to get in touch with us.

Contact form

The quickest and easiest way all round is to complete our contact form. It makes sure we have all the info we need from you to make sure we respond and resolve any problems in the shortest time possible. You’ll be notified it has been sent safely so you can be sure we’ve received it.


Tweet @BurnleyBuses

Message us on Facebook

You can also send us a message and keep in touch with us on other formats too.

In Person

Nothing often beats speaking to a human being. And we’ve got lots of nice ones for you to speak to. 

Come and meet Malcolm and Alison at The Shop in Burnley Bus Station. They can help with all your queries.

Open Monday to Saturday - 9.30am to 4.30pm

  • buy tickets for our buses, or get help with an existing tickets
  • buy face coverings, including a donation to NHS Charities
  • pick up timetables and ask any questions about times or routes
  • buy National Express tickets 


We’re standing by the phone too. Give our team in Burnley a call on 0345 60 40 110


You may be prefer to put pen to paper. Write to us at 

Burnley Bus Station
Centenary Way
BB11 2EQ