West Yorkshire Bus 18 customer promise

Buses that are more reliable, easier to use, customer-focused and better for the environment are key aims of the Bus 18 initiative, which we have pledged to support

Bus 18 customer pledge

We've pledged our support to the West Yorkshire Combined Authority's Bus 18 initiative, alongside Arriva Yorkshire and First West Yorkshire. 

As part of our commitment, we want to make things right when we get it wrong. 

Free travel vouchers

If you're unhappy with your bus journey, you can claim a free travel voucher. Simply contact us and we'll arrange for a free travel voucher to be sent out to you. 

Guaranteed ride home

If your last bus doesn't arrive within 20 minutes of the scheduled time, we'll pay for your taxi home. You'll need to get a receipt from your taxi driver and claim the cost back from us - contact us, and we'll do the rest.