feedback form
We're a friendly passionate bunch who love to talk all things buses, but we want to listen what you have to say about us too!
Whether you want to tell us we’ve done something well or even if we’ve let you down, we want to know about it. We’ve got lots of ways for you to get in touch with us.
If you've lost something on the bus, we know how frustrating this can be, but please allow 48 hours before getting in touch to give us time for it to be handed in and logged.
The quickest and easiest way all round is to complete our contact form. It makes sure we have all the info we need from you to make sure we respond and resolve any problems in the shortest time possible. You’ll be notified it has been sent safely so you can be sure we’ve received it.
If you need to get in touch with us in writing, just pop an email over to [email protected] and we'll get back to you as soon as we can
We’re standing by the phone too. Give our Customer Services team a call on 01422 553 576
Nothing often beats speaking to a human being. And we’ve got lots of nice ones for you to speak to.
Come and meet Karis at The Shop in Harrogate Bus Station or you can find Morgan at Leeds bus station. They can help with all your queries.
- buy tickets for our buses, or get help with an existing tickets
- buy face coverings, including a donation to NHS Charities
- pick up timetables and ask any questions about times or routes
- buy National Express tickets
faqs
If you have never travelled by before you've probably got some questions about our services.
Type your query or a key word into the box below. A list of possible questions should appear and simply click on the relevant one to find the answer.
If your question is a new one for us, click 'Ask a question', give us your email address and we'll get back to you as soon as we can.
(Please use the 'Contact Us' form for detailed enquiries and complaints)