We've received headline recognition at UK Bus Awards in Building Back Better

8 months ago Tue 23rd Nov 2021

Our work in the pandemic and in recovery is named the nation’s number one at prestigious UK Bus Awards


We have been celebrating the work of our colleagues and support of our customers after our efforts during the COVID-19 pandemic – including our unique ‘Clean, Safe, Ready to Go’ campaign to promote safe travel - scooped the top prize at the UK Bus Awards – the Oscars of the bus industry.

The prestigious “Build Back Better” award was specially created to reward initiatives to help the nation’s bus operators recover from the impact of the COVID-19 pandemic – and was one of the most keenly contested categories among bus firms this year.

Our win recognises our success in responding rapidly to huge changes in customers’ travel patterns brought about by the global pandemic, while also planning for sustained long-term recovery in the years ahead.


Rosso bus driver Tracy Appleyard holds the trophy, with (from left): Transdev CEO Alex Hornby, Finance Director Mark Dale, The Keighley Bus Company Driver Joe Montgomery, The Blackburn Bus Company Driver Michelle Golden, Transdev Commercial Director Paul Turner and The Harrogate Bus Company Engineer Moses Ola

Awards judges praised us for our “extensive, positive messaging about travelling by bus, notably its ‘Clean, Safe, Ready to Go’ campaign launched in May 2020", which saw us become the first UK bus operator to produce a two-minute video following an everyday journey as seen through the eyes of a customer, showing extra cleaning in place to keep everyone safe.

We have also sold over 15,000 specially designed face coverings online and at our bus stations, raising £5,000 for NHS Charities Together – while out video was shared thousands of times on social media, and can be seen here.

Our CEO Alex Hornby said:

“This award is dedicated to the huge effort of our colleagues, who - over the past two years in particular - have kept our customers moving whilst they needed us most. We have never lost our smile, our vision or our commitment to deliver each day, nor our determination to strengthen our long-term future as we continue to build a growing, innovative and customer-centric business.

“Our Clean, Safe, Ready to Go campaign summed up our positive approach against the unjustified perceptions of bus travel. It was more than just five words - it defined our way of doing things as we reassured our customers, and we are proud that it became a benchmark of how to operate and present yourself in a pandemic.

“Throughout this time, we also never forgot about how we approached the future. We have grown the scale of our business by 20 per cent over the past two years and have helped create a positive future for the bus across the north of England.

“It’s a huge honour to be part of a team that wins awards even in these often strange and challenging times. They’re incredible – and they all completely deserve this recognition on the national stage, with my appreciation - as ever - on a job well done!”

Throughout the pandemic, we have saluted the North’s key workers, including hospital and retail staff alongside its own drivers and support staff, with our series of ‘Buses for Heroes’. Created in co-operation with local and regional newspapers, each bus features images of people nominated by proud friends and relatives for helping the local community through such challenging times – a high-profile visual reminder to all of their vital role.


Our winning UK Bus Awards entry also highlights our successful ‘Back to Bus’ campaign to rebuild customer confidence when returning to bus travel, including:

·         A £1 evening fare offer which restored numbers travelling after 7pm to 92 per cent of pre-pandemic levels overall – and on certain days, to 10 per cent higher than pre-COVID

·         A free all-day ticket for new users of the ‘Transdev Go’ mobile app to encourage them back to bus travel, with 10,000 tickets claimed so far

·         Travel discounts in partnership with restaurants and cafes who took part in the Government’s Eat Out to Help Out scheme

·         Marketing initiatives aimed at young people, in association with local colleges

UK Bus Awards judges also praised our successful expansion in July 2021, with the purchase of the former Yorkshire Tiger business and its two depots at Waterloo in Huddersfield and Elland, near Halifax, to form new subsidiary Team Pennine.

The winning entry also points to our continuing fleet renewal programme, with our investment of £5.2 million in 2020 on 19 ‘Sky-Class’ high spec, twin deck buses – and to our success in creating over 100 new jobs, with 41 extra buses on new networks centred on Leeds Bradford Airport in Yorkshire, and the Ribble Valley and Leyland in Lancashire.

This year’s UK Bus Awards were presented remotely by video in a ceremony co-hosted by BBC News presenter Jane Hill and BBC Breakfast weather forecaster Carol Kirkwood.

A parallel ‘Build Back Better’ award for the coach industry was won by Greater Manchester-based operator Belle Vue Coaches.

Our locally based companies are close to the communities we serve, providing bus services from 10 locations including Harrogate, Malton, York, Keighley, Bradford, Huddersfield, Elland, Burnley, Rochdale and Blackburn.