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Tap on, Tap off FAQ

How do I know if my card is contactless?

Look out for the contactless symbol on your credit or debit card. Most new cards issued in the UK will have contactless as standard.

Can I buy return tickets by tapping on and tapping off?

Not at the moment. Tapping on and tapping off caps at the single, day or weekly price, so if you normally buy a return ticket, it might still be cheaper for you to do this. We're working on a resolution for this issue with our suppliers.

Which contactless cards can I use? 

All Visa, Mastercard and Maestro contactless credit and debit cards can be used. You can also use Apple Pay and Google Pay on your phone or watch. 

Will I still get a ticket?

When you pay with contactless by tapping on and tapping off, you won't receive a ticket. You can still check your fares and journey history by logging into our Tap on, Tap off portal with your card details.

Do I get a receipt? 

You won't get a receipt on the bus, but if you login with your card details on our website, you can see your journey history and download receipts. 

How close do I have to be to the card reader?

You should place your card (or phone, or watch if you're using Google Pay or Apple Pay), directly onto the reader. It should only take a moment or two to 'beep'. 

Can I use my card for more than one person?

You can only use your contactless card for one person per journey. 

I have a joint bank account, can I still use my contactless card?

Yes, you can. If you both have separate cards, you can use both cards at the same time, such as when you're travelling together.

Is it safe?

In short, yes! Our systems are fully compliant with the latest security standards, and contactless is one of the safest ways to pay. All of your history is available to view online, and if you spot something amiss, you can give us a call on 01423 884 131, and we'll look into it. 

What happens if I forget to touch off? 

You will be charged to the final destination of the journey that your bus is making, so always remember to touch off in order to avoid higher fares. If you do forget to touch off, give us a call on 01423 884 131 and we'll be able to help. 

Can I get child or discount prices when touching on and off?

No, you can only get adult tickets with touch on, touch off contactless payments.

What happens if I use my phone or watch to touch on, but then it runs out of battery before I can touch off?

You will be charged to the final destination of the journey that your bus is making, but if this haoppens, give us a call on 01423 884 131 and we'll be able to help. 

Do I need to have 4G or WiFi on my phone or watch in order to pay by contactless?

No, don't worry. Our ticket machines do all the hard work, so you don't need an internet connection to pay with contactless. 

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