Clean, Safe & Ready to Go – Our buses during the national lockdown. All your questions are answered here.

3 weeks ago Tue 5th Jan 2021

We’ve always been proud to say that our buses are clean, and we’ve gone even further to make sure you feel as comfortable on board as you can.

On this page you’ll find everything you need to know about using the bus, but if you’ve still got questions after taking a look, message us on our Twitter @yorkbus or on our Facebook page.

Click one of our quick links here, if you already know what you’re looking for.

How lockdown affects our buses
Who may and may not travel
Checking bus times
Check how many seats are free on the bus
What we’re doing to keep our buses clean
What to do if you need extra help, or the ramp lowered on the bus
Keeping you safe, including distancing on board and at stops
Different payment and ticket options
Face coverings on the bus
What to do if your bus is full

 How lockdown affects our buses

Our buses will still run through the lockdown, for key workers to get to work, for key workers' children and vulnerable children to get to school, and for essential trips. We'll continue to review the number of buses we need on the road and keep you up to date with any changes on our website homepage, on Twitter @yorkbus and on our Facebook page. Remember you can track our buses live online or on our Transdev Go app too.

Who may and may not travel

With the new lockdown, from 5 January, the Government's guidance says that you must stay at home, except where necessary. You may leave the home to:

  • shop for basic necessities, for you or a vulnerable person
  • go to work, or provide voluntary or charitable services, if you cannot reasonably do so from home
  • exercise with your household (or support bubble) or one other person, this should be limited to once per day, and you should not travel outside your local area.
  • meet your support bubble or childcare bubble where necessary, but only if you are legally permitted to form one
  • seek medical assistance or avoid injury, illness or risk of harm (including domestic abuse)
  • attend education or childcare - for those eligible. Colleges, primary and secondary schools are remaining open only for vulnerable children and the children of Key Workers. 

So, if you need us, we’re here for you.

Keep up to date with the very latest guidance here.

Checking bus times

  • Click here to see all our current timetables and check live times here or on our Transdev Go app.
  • If our timetables are going to change, we’ll give you as much notice as possible and you’ll see a new article on our homepage or our social media feeds.

Check how many seats are free on the bus

On our website and the Transdev Go app, you can check how busy your bus is to see if there is room for you to board when it arrives. Read more about this here.

We’re monitoring where buses are busiest. Where it is needed, we will add more buses – and will let you know of any busy trips on our Twitter feeds.

 

What we are doing to keep our buses clean

  • Our buses are deep cleaned every night by our expert team of cleaners ready for you each morning
  • Cleaners at our bus stations are there to hop on board to disinfect buses and clean touchpoints throughout the day, too.
  • Cleaning kits are carried by drivers to ensure they’re equipped during the journey
  • Virucidal fog is used every night as part of our enhanced cleaning regime and is proven to be highly effective

What to do if you need extra assistance

All our buses are accessible and the measures on board we have put in place to support distancing take account of the wheelchair bay, which is still fully accessible.

If you need our driver to lower the ramp, they may ask you to move back whilst they operate the ramp, to maintain safe distancing.

If you need assistance with anything during your journey, our drivers will be happy to help. And at our bus stations, we have more people there to help you too.

Keeping you safe, including distancing on board and at stops

  • At the bus stop, allow people to leave the bus to get off before you try to board. Get on one at a time and keep a safe distance between you and other customers.
  • We are keeping our buses well ventilated by leaving the windows open to ensure the air is as fresh as possible. Please help by keeping windows open.
  • Please try to only sit in the window seats, unless you're travelling with your household bubble, who can sit together
  • We’ve added hand sanitiser dispensers to every bus, so please help yourself as you board and leave the bus.

Different payment and ticket options

Most of our tickets can be bought through the Transdev Go app, which should help you to avoid paying with cash.

Contactless payments with your bank card, watch or phone are available on board too, up to £45.

We do still accept cash on all our buses, but would prefer you used a mobile ticket or contactless if you can please.

Face coverings on the bus

It is compulsory to wear a face covering on board buses and in all bus stations.

There are a few exemptions. Read more, including FAQs and where to buy your own here.

What to do if your bus is full

It’s not very likely, because we’ve added extra buses, but due to the limits on the number of people on each bus some may become full. If this happens, the bus will show ‘bus full’ on the front until someone gets off the bus and there is more room.

Because you may have to wait for the next bus, give yourself plenty of time for your journey, especially if you have to be somewhere for a particular time.

If you’d usually catch the last bus, think about whether you could take the one before, in case of the unlikely event that the last bus is full.

Check in advance how busy your bus is on the Transdev Go app – read more on this here.

Want to know more?

Keep up to date with our latest news and changes to bus times on Twitter @Yorkbus or on our Facebook page.