Our double Golden joy at UK bus industry Oscars

2 months ago Thu 30th Nov 2023

We always place you, our customer, at the heart of everything we do – and we’re delighted to announce that commitment has earned us a golden double win at the UK bus industry’s biggest celebration of innovation and excellence.

The UK Bus Awards has celebrated the industry’s highest performers for 26 years, with almost 500 awards presented in that time to winners throughout the country.

At a prestigious ceremony in London, we received a Gold award in the Enriching the Customer Experience category for our unique marketing campaign, ‘De-Stressing The Bus’, which delivered a 15 percent rise in customer numbers on its routes across the North in the 12 months to the end of June this year.

And that’s not all – we went on to take the top Gold accolade in one of the most hotly contested categories, with our Coastliner driver Mariusz Losinski named as the nation’s Bus Driver of the Year for his exemplary safety and performance record, plus his cool and calm handling of a medical emergency on his bus.

Our success in the capital was complete thanks to a silver award for our Head of Operations Alan Isherwood, in the Manager of the Year category. Alan’s 35 year career journey from driving buses to a high-level role managing people and planning, plus safety and service delivery, impressed the judging panel.

Transdev Operations Director Vitto Pizzuti said: “I’m absolutely delighted that the hard work and total commitment of our people to delivering the best service for our customers has been recognised on the national stage.

“Our awards recognise the efforts of engaged and enthusiastic people right across the North to welcome customers back safely following the pandemic. We offer high-quality and well-presented buses, attractively promoted online and in print, and well supported by colleagues at key locations including our customer service hub based in Halifax at the heart of our network

“Our Mariusz Losinski also thoroughly deserves to be the UK’s National Bus Driver of the Year – his relentless attention to delivering the highest quality of service on Britain’s Most Scenic Bus Route has made him a favourite with countless customers.

“We at Transdev have built a national reputation as one of the UK’s most innovative and successful transport operators – and through all the challenges of the last few years, our customers have always come first. We’re very lucky to have such talented people who fully deserve this recognition as the best in our industry.”

Our photos show a proud Mariusz Losinski on stage at the UK Bus Awards with his Gold trophy, presented by BBC News host Jane Hill and Robert Jack, editor of road and rail industry journal Passenger Transport – and our winning team celebrating further golden success for our unique marketing campaign, ‘De-Stressing The Bus’.

Mariusz Losinski

Enriching the customer experience